Customer Support

For subscription enquiries contact your local customer support team

If you would like to evaluate other areas of Sea-web/AISlive contact us

Contact Us

Help Centre

Welcome to the IHS Maritime & Trade Help Centre

Consult the help documents for instructions, answers to your questions, and explanations about how the product features work.

  • Sea-web
  • AISLive
  • Forecasts
  • Account Settings
  • E-Learning
  • Product News
  • RSS & Mobile Apps

AISLive - Getting Started

Station Hosts

Tool Tips:

  • pdf icon AISLive Tool Tip
    Learn how a berth planner, operations manager and ship owner use AISLive.
    How to change the default settings in AISLive.

  • pdf icon AISLive Tool Tip
    Using AISLive’s ShipWatch service to enhance operational efficiency

Customer User Guides

Fleet Capacity Forecast
Advanced analytics and forecasting for freight rates

User Account Settings

To change your password please contact our global delivery team:

Product Training

If you require product training please contact us and a product expert will organise a training session to ensure you get the most from your subscription.

Customer training sessions will also run to inform you of new releases and product features.

Sea-web Mobile App
On the go ship reference tool for Sea-web subscribers

AISLive Mobile App
Quickly look up live ship positions for AISLive subscribers

Get breaking maritime industry news delivered direct to your desktop.
To receive the RSS you will need a RSS news reader which will retrieve and organise content and provide a simple way to view it. There are a number of free RSS news readers available online.

Get Started Guide Close
New Main Navigation Menu
Click on the  MENU icon in the top navigation bar to display drop down menu with links to ALL areas and services Access managed by subscription level
Customer Log In
The site Log in/out is located in the main navigation menu
Access Your Subscriber Areas - My Home
After Log In - Click on tile to go to your subscriber areas or learn more on services that are currently not included in your subscription
Product Area Menu Options
Product specific quick links and task actions are displayed in a secondary menu below the main navigation menu